The availability of the customer and technical support that a shared website hosting company provides will tell you a lot about the services which they offer too. In the event that you're allowed to use only e-mail messages or tickets, you have almost certainly discovered a reseller not the hosting supplier. When this is the case, you'll have to wait for a few days to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to contact the real web hosting company for extra assistance. When the supplier offers several means of communication with fast response time available at any time, they're almost certainly the top provider, not a reseller. Therefore you'll benefit from prompt assistance and high quality support since they will have instant access to the servers where your account is. Whatever the issue - sales or technical, it is always better to get in touch with your web hosting company directly using your preferred method of communication.

24/7 Customer Support in Shared Website Hosting

The customer and tech support services for all our shared website hosting plans are twenty-four-seven, so you can forget about waiting for several days to receive assistance. If you aren't our client yet, you can phone us, chat with an agent or send an e-mail. In case you already have an account, you can open a support ticket in addition to the other three ways of contact. You'll be able to choose the most appropriate way to contact us based on what your location is or what kind of hardware you use. We can easily help you for more or less any hosting-related question that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in such a case the maximum response time will never exceed one hour.

24/7 Customer Support in Dedicated Hosting

If you buy a dedicated server through us, you can get in touch with us anytime using different channels and the maximum time that you'll have to wait for a reply is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it is a holiday or a weekend and we will support you with anything relevant to the applications which are pre-installed on the server. To contact us about a technical matter, you are able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email message. If you have any kind of general questions or you would like to know more about our hosting services before you order, you may also use our live chat or you could call one of the local phone numbers that we have in different countries around the globe. In the event that you'd like to have support for third-party software that you can't set up or manage properly, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.