There are a number of ways to contact the hosting company whose services you’re using, but the one that you will always find regardless of which company you opt for is a support ticket system. It’s the easiest correspondence medium for several reasons. In the event that no technical support staff member is free at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always hit home. Also, you can copy/paste extensive bits of info without the need to worry about spelling errors, and if a specific problem needs more time to be sorted out or a number of responses have to be exchanged, all the info will be in one and the same place, so either party can always see the steps taken by the other one. The disadvantage of using tickets to contact your hosting company is that they are usually separate from the web hosting platform, which implies that if you need to provide information or to follow instructions, you will have to use no less than 2 separate admin dashboards and this number might increase if you would like to administer several domain names. Furthermore, many hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for an answer.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket while you’re browsing through your files or editing various settings. The ticketing system is being strictly monitored 24x7x365 by our customer support team members and the ticket response time is no more than one hour, but it seldom takes more than twenty minutes to obtain support. In contrast with some other web hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and request info regarding any billing or technical issue. Besides, you can see a number of help articles, which will help you deal with the most common difficulties on your own.