If your hosting company supplies live chat support, you can talk to a representative live and find out helpful information or get an issue resolved in a timely manner. The advantage of using chat compared to calling to consult with a live person is that you need just a computer with access to the world wide web, which means that you will not pay any charges in case you are in another country or state. What's more, it will be much simpler to copy and paste details like domain names, usernames or error messages in other words details which are sometimes hard to share with the other side on the phone. The live chat is also a considerably faster approach to contact the web hosting company's support team as compared to using a ticketing system. What's more, in case some problem needs a bit more time to be taken care of, you are able to do something else while you wait for guidance on the live chat, so you won't lose time - something that's impossible when you are on the phone.

Live Chat Support in Shared Website Hosting

In addition to the phone and ticket support, we supply live chat support as well. You can get in touch with us every day, which includes holidays and weekends, and we will give you more info about the Linux shared website hosting packages that we provide in case you are not among our customers yet, or about general and billing questions when you already have an account. Although for entirely technical matters you'll need to open a trouble ticket to our technical support, as such issues will need more time to be resolved, you can still contact us through our live chat for some technical info. To give you an example, we can help you set up an e-mail address in your e-mail client or troubleshoot various issues, saving you a lot of time. Even if our phone lines are already off for the day, you can talk to a live person.