If you’ve got a site, a problem may always show up and it does not necessarily have to be associated with the hosting service itself. For instance, something may go wrong when you update an Internet application or some crucial content could be edited or deleted unintentionally. Regardless of what the nature of the problem is, you’ll need to get in touch with the help desk staff and request them to recover a backup or to help you resolve the problem that you’re having. How timely they’ll do this will determine the period of time that your websites will be offline. For specific websites such as community websites or Internet shops, a recurrent outage duration too often equals lost visitors and cash. For this reason, it’s important for you to use the services of a web hosting company that offers not only a good customer support service, but also a quick one.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed maximum reply time for any technical support ticket that you open or any e-mail that you write is only sixty minutes, even in case you contact us on weekends and official holidays. Irrespective of the nature of your problem or query, we will help you momentarily and will supply you with the required info to solve any problem with your sites. The real reply time usually doesn’t surpass 15-20 minutes, which means that you can forget about waiting around for hours on end to get a problem fixed or even worse than that – waiting a whole day only to receive a response that more info is necessary whilst nothing’s sorted out. We’ll offer you assistance in a well-timed manner solely because we are aware of exactly how precious time can be in the dynamic online era. The sixty-minute reply guarantee is valid for any billing or technical enquiry that you may have with regards to our Linux shared website hosting packages.