There are lots of shared website hosting providers on the market today, but the majority of them are resellers that have minimal resources, particularly when it comes to support. One of the ways to distinguish them is the option to contact the company by phone. The type of support that you'll receive through this particular method of communication varies based on the service provider - several of them provide you with expert phone support, others offer basic and customer support only as some issues are more time-consuming and it would be much easier to be resolved through a support ticket, particularly if the issue has to be escalated. Still, it is good to know that you could always reach your hosting supplier as there're countless small issues which can be taken care of effortlessly and timely with a telephone call, not mentioning that you will be able to get additional info for the services even before you become a customer.

Phone Support in Shared Website Hosting

We believe that being able to talk to a live consultant is very important, that's why we have 3 support lines worldwide (Australia, USA and UK) and you are able to reach us over the phone for 14 hours every day. In case you consider purchasing one of our Linux shared website hosting packages, for instance, you have the option to call us and find out more about our services prior to ordering so as to ensure that we do cover all the system requirements for your websites. Following the purchase, you will be able to contact us about all of the sales and / or billing problems you may experience, or get any kind of general or basic tech information you need. We have tried to find the balance between telephone and ticket support, so for entirely technical matters you can use the ticketing system, that will help you follow the communication along with any new developments in the resolution of an issue.